Last updated: July 17, 2026

Privacy Policy

This page explains how Joe Fortune collects, stores, uses and protects personal information provided by players. The policy applies to all accounts registered on the platform and covers data handling across the full range of services, from account registration and payments through to bonus activity and customer support interactions. Reading this document carefully before registering is strongly recommended.

What Information Is Collected

Joe Fortune collects two broad categories of data: information provided directly by the player and data gathered automatically during site use.

Personal data collected at registration and during account activity includes:

Full name and date of birth
Email address and mobile phone number
Country of residence and postcode
Financial details, including payment method identifiers used for deposits and withdrawals
Government-issued identity documents and proof of address submitted during KYC verification
A four-digit security PIN and account password
Optional referral details if entered during signup

Automatically collected technical data includes IP address, browser type, device identifiers, session duration, pages visited and cookies placed during browsing. This data supports fraud prevention, platform analytics, regulatory compliance and the personalisation of cashier recommendations.

How Collected Data Is Used

Data collected through Joe Fortune casino is used for defined operational and legal purposes only. The primary uses are:

Creating and managing player accounts
Processing deposits, withdrawals and currency conversions
Running identity checks, anti-money-laundering screening and fraud detection prior to withdrawal approval
Administering bonuses, rewards points and the VIP programme
Providing customer support through 24/7 live chat and the help centre
Sending transactional notifications and promotional communications where the player has opted in
Meeting the requirements of the Curaçao Gaming Authority licence OGL/2024/676/0726 held by operator Ridley Media N.V.

Joe Fortune does not sell personal data to unrelated third parties for marketing purposes.

Certain data may be shared with third parties who provide services integral to platform operation. These include payment processors that handle card and cryptocurrency transactions, identity verification and KYC service providers, software studios and game providers whose titles appear in the catalogue, fraud and risk-management partners, and regulatory or law-enforcement bodies where disclosure is legally required.

All third parties who receive data in this context are contractually required to handle it securely and to use it only for the purpose for which it was shared. Crypto deposits and withdrawals are converted to and from AUD through integrated processing, and relevant transaction identifiers may be passed to blockchain verification services as part of that process.

Cookies and Tracking

The platform uses cookies to maintain active sessions, remember account preferences, prevent duplicate logins and measure site performance. Players can adjust cookie settings through browser controls, though disabling certain categories of cookies may affect the functionality of the cashier and account dashboard. Third-party analytics tools may also place cookies to support aggregate traffic measurement.

Data Retention

Personal and financial records are retained for as long as an account remains active and for a defined period after account closure, in line with the operator’s obligations under its Curaçao licence and applicable anti-money-laundering rules. Accounts that remain inactive for 18 months are classified as dormant. The terms of service include a notice provision before any remaining balance is affected by dormancy status.

After the retention period, data that is no longer required for legal or operational purposes is securely deleted or anonymised.

Player Rights Over Personal Data

Registered players can contact Joe Fortune support to request access to the personal data held on their account, to correct any inaccurate details or to request account closure. Requests of this kind are handled through the customer support team via 24/7 live chat or the official contact page. Note that certain data cannot be erased where retention is required by law or regulation.

For matters relating to account privacy alongside gambling support considerations, players can also refer to Joe Fortune responsible gambling, which outlines the self-exclusion and account closure process.

Security Measures

Joe Fortune applies bank-level SSL encryption across the platform to protect data in transit. Account access is secured through password requirements of 8-16 characters combining uppercase and lowercase letters, a number and a special character. Two-factor authentication is available as an additional layer of protection. Before any withdrawal is approved, the finance team completes KYC and fraud checks. One account per individual and household is permitted, and the use of another person’s payment method is not allowed.

Contact and Policy Updates

This privacy policy may be updated from time to time to reflect changes in operational practices, regulatory requirements or the services offered. Players are encouraged to review the policy periodically. For questions about data handling, the 24/7 live chat support channel and the online help centre remain the primary contact points. The help centre covers account security, financial queries and general compliance topics.